HELP PLEASE

steveknott1

Not having any luck trying to reach the company on FB forum, and the phone number on the website is OTS. Been using LeadNav for over a year and now having a problem on iPhone. Recently the "MENU" button on the main screen is missing. I've tried closing the app, also tried deleting the app and reloading it. Still not solution. Any input? thanks

Damian_offthegrid

What model iPhone are you using and iOS update?

steveknott1

ok, found it. thanks.

steveknott1

Iphone 8, and have installed all the latest updates

steveknott1

My iPhone screen looks like the iPad screen in the HUD mode. I can turn off HUD in settings but still doesn't show the "menu" icon. with out that, I'm not able to view, edit or do anything with the routes

Damian_offthegrid

Are you absolutely certain this is an iPhone 8 and not an SE? Please verify in Settings > About. Also verify above that you are running iOS 13.4 so we can pinpoint this issue

steveknott1

Yesterday I deleted that app and reloaded it, so I assume its the newest version. Thinking I may have downloaded the IPAD app instead but there is only one app available.

Damian_offthegrid

Correct..there is only one app. I need to know your iOS version..the update on your phone not LEADNAV.

If possible screenshot the IPhone > Settings > About page and send to me

I need to verify your iPhone make and what update you are running

steveknott1

I see its 13.3.1. and it is an iPhone 8. where can i send the pic of the screen. Bear with me, I'm not very computer literate

steveknott1

I'm updating to 13.4 now

Damian_offthegrid

That’s good and what we needed. Our developer is looking into that specific device now.

The iPad HUD into the iPhone was a major overhaul so there may be issues with that specific model iPhone and update.

Hard for us to test on every iPhone ever built so apologies. We will see what the developer can pinpoint and kill with an update ASAP.

Thank you for the info.

steveknott1

OK, just a follow up. I just completed the IOS 13.4 update. I deleted the app and reinstalled and still having the same issue.

Damian_offthegrid

Yea we are scratching our heads trying to replicate it on our iPhone 8 Plus, 7’s but it all looks good... we don’t have a physical 8 but we’re continuing to try n find out what’s going on with your specific device

Damian_offthegrid

FOUND THE ISSUE!!!

Turn off your display zoom for now in iPhone Settings > Display and brightness > Display Zoom

See if that works.

We will see if we can add a fix for that conflict in next release

steveknott1

YES! Thank you, that worked. Now if you tell me there's a way for me to use my iPhone rotated upside down, I'd be a happy guy.

Damian_offthegrid

Not upside down...iPhone does not allow that. However are next release will be landscape mode in iPhone